4/8/2020 Update – Here are two great resources for questions concerning pets/animals and COVID-19. The AVMA website is continually updating and is a really great ongoing resource for pet owners.
USDA (this will link you to the article regarding the tiger at a NY zoo testing positive): https://www.avma.org/resources-tools/animal-health-and-welfare/covid-19-land
3/24/2020 Update – Due to an increase in phone calls and limited staff, please consider contacting us in different ways in an effort to free up our phone lines for emergencies and appointment check-ins. You can reach us by clicking on the “Contact Us” link at the top of this page. You can also email us at email@example.com or text us at (319) 752-1566. Thanks so much for your help and understanding!
3/19/2020 – In response to the ever-evolving situation regarding the spread of COVID-19, and to protect the health and safety of our clients, staff and community, we will be conducting car-side check-in and check-out for your pet’s appointments starting Friday, March 20- we will not be allowing clients into our lobby at this time. Please call the clinic at 319-752-1566 upon arrival in our parking lot and a staff member will assess your pet/take a brief medical history. A staff member will then come out to your car to get your pet for their exam. Please have cats in a carrier and dogs on a leash. Your pet’s scheduled appointment will take place in our clinic with our doctors and technicians. At the conclusion of your appointment, a staff member will call your phone to communicate the results and summarize your visit.
If you are here to drop your pet off for surgery/other procedures- please follow the same steps as outlined above for appointments. When you come back to pick them up, please call us when you arrive so that we can get everything together, go over any necessary information, take payment and bring your pet back out to you.
If you are here to pick up food/medication/prevention- call us when you arrive and we will take your order and payment over the phone. We will be out shortly with your products.
If you have any non-urgent communication or questions, we ask that you please text us at 319-752-1566 or email us at firstname.lastname@example.org in an effort to free up our phone lines for critical care/time sensitive communications with other clients.
We realize that things are constantly changing and with that comes some inconvenience and frustration- believe us when we say we do not want things to be this way either. We love the interactions we have with our clients and this is going to be hard on all of us for what hopefully is only a little bit of time. Until then, please know, we are still here and open to care for your pets. We are currently continuing to operate on our normal business hours.
Thank you so much for your patience, understanding and support,
Doctors and Staff at Summer Street Animal Clinic