5/22/2020 Update – Beginning Monday, June 1, we will be allowing clients back into the clinic… but of course, with new guidelines in place, as we adjust to yet another new “normal”.
-We will only be allowing one client into the clinic per appointment. Please call (319) 752-1566 when you arrive so that we can get things together and lead you and your pet right into an exam room. With euthanasia appointments, we will allow 2 clients in the clinic to be with their pet.
-If you are entering the clinic, it will be REQUIRED that you wear a mask. If you do not have a mask or you are not comfortable with coming in- that’s ok! We are more than happy to continue our car-side/transfer kennel check-in process and appointments- if possible, just let us know ahead of time that this will be the case so that we can make everything run as smoothly as possible.
-For medication and food pick-ups, this will continue as it has during the lobby closure. Please call ahead to place your order and call when you arrive for pick-up and we will bring it out to the pick-up window located up the ramp.
As always, this will take some adjustment time and some patience- we hold ourselves to a certain standard and with all the changes we have had to adapt to recently, we are extremely proud of our staff and the devotion they have to the health of the pets entrusted with us. We have been working non-stop to care for your pets because we love them like our own… we want to and work very hard to care for each and every pet that needs our care. This is a very demanding career field to work in- from receptionists to assistants to technicians to veterinarians- your kindness, patience and understanding with us really goes a long way… and let’s be real- our world needs all the kindness, compassion and understanding it can get!
4/8/2020 Update – Here are two great resources for questions concerning pets/animals and COVID-19. The AVMA website is continually updating and is a really great ongoing resource for pet owners.
USDA (this will link you to the article regarding the tiger at a NY zoo testing positive): https://www.avma.org/resources-tools/animal-health-and-welfare/covid-19-land
3/24/2020 Update – Due to an increase in phone calls and limited staff, please consider contacting us in different ways in an effort to free up our phone lines for emergencies and appointment check-ins. You can reach us by clicking on the “Contact Us” link at the top of this page. You can also email us at firstname.lastname@example.org or text us at (319) 752-1566. Thanks so much for your help and understanding!
3/19/2020 – In response to the ever-evolving situation regarding the spread of COVID-19, and to protect the health and safety of our clients, staff and community, we will be conducting car-side check-in and check-out for your pet’s appointments starting Friday, March 20- we will not be allowing clients into our lobby at this time. Please call the clinic at 319-752-1566 upon arrival in our parking lot and a staff member will assess your pet/take a brief medical history. A staff member will then come out to your car to get your pet for their exam. Please have cats in a carrier and dogs on a leash. Your pet’s scheduled appointment will take place in our clinic with our doctors and technicians. At the conclusion of your appointment, a staff member will call your phone to communicate the results and summarize your visit.
If you are here to drop your pet off for surgery/other procedures- please follow the same steps as outlined above for appointments. When you come back to pick them up, please call us when you arrive so that we can get everything together, go over any necessary information, take payment and bring your pet back out to you.
If you are here to pick up food/medication/prevention- call us when you arrive and we will take your order and payment over the phone. We will be out shortly with your products.
If you have any non-urgent communication or questions, we ask that you please text us at 319-752-1566 or email us at email@example.com in an effort to free up our phone lines for critical care/time sensitive communications with other clients.
We realize that things are constantly changing and with that comes some inconvenience and frustration- believe us when we say we do not want things to be this way either. We love the interactions we have with our clients and this is going to be hard on all of us for what hopefully is only a little bit of time. Until then, please know, we are still here and open to care for your pets. We are currently continuing to operate on our normal business hours.
Thank you so much for your patience, understanding and support,
Doctors and Staff at Summer Street Animal Clinic
Additional Resources: https://www.avma.org/sites/default/files/2020-03/covid-19-faq-pet-owners_0.pdf?fbclid=IwAR1pLm5rImdOtgiUPsDp6WjFc15Vp5wZTcQ-WLlFTg4Mkh0417Q0yCpiRSE